Cancellation Policy
Our cancellation policy is designed to be fair to both you and the clinic. Appointments are reserved specifically for you and a late cancellation makes it difficult for us to offer the slot to someone else.
Notice period
We ask for at least 24 hours’ notice if you need to reschedule or cancel an appointment. With sufficient notice we will always do our best to find an alternative time that works for you.
Late cancellations & no-shows
Cancellations made within 24 hours of the appointment may be charged at the full rate. No-shows will be charged the full appointment fee. Deposits for Initial Assessments are non-refundable in the case of late cancellation.
Late arrivals
If you arrive late your session will still finish at the originally scheduled time so that subsequent appointments are not affected. The full session fee remains payable.
Illness & emergencies
If you are unwell or facing a genuine emergency, please let us know as soon as possible. We will always try to be reasonable and rearrange your appointment where we can.
How to cancel or reschedule
You can cancel or reschedule via the booking confirmation email, by replying to a reminder message, or by calling, texting or WhatsApping 07388 875914.